Open Letter From Company President, Richard Pfadenhauer
All of us at Paylogix are deeply concerned for the health, safety, and welfare of everyone affected by the COVID-19 virus and the economic impact.
Nothing is more important to us than the trust you have in Paylogix to maintain the safety and accessibility of your data. We are committed to our fundamental principles of leadership and service to our clients, our communities, and our profession. In over 25 years of service, Paylogix has ALWAYS FULFILLED OUR COMMITMENTS. As a result of planning and experience, we are prepared to maintain normal business operations during this trying time.
Under normal conditions, about 30% of our staff are remote workers distributed throughout the country. So for many of our employees, this is business as usual. Starting 2 weeks ago, our home office staff has been preparing to rotate remote work with office time to reduce exposure. This also allowed us to stress test our remote working capabilities. I am confident that if it is necessary for all New York area employees to shelter in place, that we will work together remotely to maintain normal business operations.
Paylogix has invested significant resources in the design, implementation and testing of business continuity plans. Our systems conform to yearly SOC 2 Type II audits and scrutinized by dozens of insurer’s audits annually. We have developed a set of contingency plans that enable us to continue to operate in the event there is a significant business disruption. We have successfully implemented such plan in that past, most notably for Hurricane Sandy, and other extreme weather events and power outages. Our plans are designed to ensure that our business will continue to function with little or no disruption, that customer data will be secure and accessible, and that insurers, brokers and their clients will be able to reach us regardless of the scope of the situation.
As a fully licensed, bonded and insured TPA, Paylogix is held to the highest accounting, liquidity, and reserves standards. Although Paylogix is highly confident that brokers, insurers, and their clients will continue to have access to their accounts in the event of a significant business disruption, it is possible that there may be some temporary disruption or change in the manner in which you can access your account. Paylogix will notify insurers and clients of any such changes or disruptions by posting a notice on the firm’s website or through a message on its telephone system.
To best prepare for such contingencies we suggest that you become familiar with the various means through which you can access your account. Self service resources are available on Paylogix.com, Paylogix University. Or you can call or email your BRM or Account Specialist.
We extend our sincerest wishes for good health for you and your families.