Single Point Billing®

Frequently Asked Questions

How do I adjust a bill?

1.   Click on the statements tab on the navigation bar or on your dashboard.

2.   Click edit next to the statement you'd like to edit and finalize.

3.   Click on the participant's name to show individualized information and add any adjustments. Click edit to submit any adjustments.

4.   Include the reason for adjustment with the appropriate reason code: Cancelled, No Payment, Payment Short, Extra Payment, Leave, Terminated, Other.

5.   Click submit to process changes.

Where do I find billing information?

Billing information for open, unpaid and closed bills is found under the statements tab.

What payment methods are available?

We support the following payment methods to make it easy for your clients to pay their premiums:

• Payroll deduction

• ACH Bank Draft

• Back-up Funding

• Direct Deposit

Who is Paylogix?

Paylogix is a licenced and bonded third party administrator. We move money and data related to employee benefits.